Last Updated: January 1, 2026
Summary: Joyanand never sells your data. Your information is used solely to deliver our services, ensure security, and improve your experience. Read this Privacy Policy in full to verify this for yourself.
01 Introduction & Scope
Joyanand ("we", "our platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use the Joyanand website, mobile app, and related services — and how we use and protect it.
By creating an account on the Joyanand platform or using any of our services, you are considered to have accepted this Privacy Policy. If you disagree with any part of this Policy, please discontinue use of the platform and contact us.
This Policy applies to all users residing in Bangladesh and has been developed in accordance with Bangladesh's Information and Communication Technology Act and related regulations.
02 What information we collect
Joyanand collects two types of information – what you provide directly and what is automatically collected while you use the platform.
What You Provide Directly
| Data Type |
Example |
Why it's needed |
| Identity information |
Full name, date of birth, NID/passport number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Registration & Notifications |
| Financial information |
Mobile Pay/Nagad number, transaction history |
Payment processing |
| KYC Documents |
National ID photo, selfie |
Identity & Address Verification |
| Support information |
Chat history, complaint details |
Providing Customer Support |
Automatically Collected Information
- Device information: model, operating system, browser type
- Network information: IP address, internet connection type
- Usage information: login times, pages visited, betting patterns
- Location data: general geographic location (city/country level)
- Cookie & Tracking Data (see Section 06 for details)
03 How We Collect Your Information
Joyanand collects your information through several methods. Each approach is transparent and based on your consent.
- Registration form: Information you provide when creating your account.
- KYC process: Documents submitted for identity verification prior to withdrawal.
- Payment Transactions: Information automatically recorded during deposits and withdrawals.
- Live chat & support: Information shared when contacting our support team.
- Cookies & Technology: Data collected automatically while using the website or app.
Our Commitment: We never collect your information without your permission. In every case, you are clearly informed of why the information is being collected.
04 Purpose of Data Use
Joyanand uses your information only for the specific purposes listed below. Your data is never used for any unauthorized or unrelated purpose.
- Account Management & Identity Verification
- Processing payments and completing financial transactions
- Delivering betting services and gaming experiences
- Preventing fraud and ensuring security
- Providing customer service and technical support
- Sending promotions and bonus offers (only with your consent)
- Improving platform functionality and user experience
- Meeting legal obligations and fulfilling regulatory requirements
- Managing responsible gaming tools
Please Note: If you no longer wish to receive marketing communications, you can opt out at any time through your account settings or by contacting our support team.
05 Data sharing policy
Joyanand never sells your personal data or shares it with third parties for commercial purposes. However, certain information may be shared in the limited circumstances outlined below:
Authorized Third Parties
- Payment Processors: Mobile Pay, Nagad, Rocket – only the information necessary to complete the transaction.
- KYC verification service: A trusted partner for identity and document verification.
- Technology Service Providers: Server hosting and cloud services (data remains encrypted).
- Fraud prevention agencies: Organizations that assist in detecting suspicious activity.
Legal obligation
Information may be disclosed in response to court orders, government directives, or legal investigations. In such cases, we share only what is specifically requested — nothing more.
Rest Assured: We have data processing agreements in place with all third parties, and they are required to comply with our privacy standards.
06 Cookies & Tracking Technologies
Joyanand uses cookies and similar technologies on its website and app to enhance your browsing experience and keep the platform running smoothly.
| Cookie Type |
Purpose |
Duration |
| Essential cookies |
Maintaining login sessions and account security |
Cleared at end of session |
| Functional cookies |
Remembering your preferences and settings |
30 Days |
| Analytics Cookies |
Collecting platform usage statistics |
90 Days |
| Marketing Cookies |
Showing relevant promotions |
60 Days |
You can manage cookies through your browser settings at any time. However, disabling essential cookies may prevent certain features of the platform from working properly.
07 Data Retention Period
Joyanand does not retain your data longer than necessary. Retention periods are defined by the type of information:
- Account Information: 5 years after account closure (as required by law).
- Transaction information: 7 years (in accordance with financial regulatory requirements).
- KYC documents: 5 years after account closure.
- Chat & Support Logs: 2 years.
- Cookie Data: Based on cookie type (up to 90 days).
- Marketing Communications: As soon as you opt out.
Once the designated retention period ends, data is securely deleted or anonymized.
08 Security Measures
Joyanand protects your information using industry-standard security technologies. Our security layers include:
- 256-bit SSL/TLS encryption: All data transmissions are encrypted.
- Two-factor authentication (2FA): An extra layer of protection at login.
- Firewall & DDoS Protection: Protection against server attacks.
- Secure Data Centers: ISO-27001 certified server environment.
- Regular Security Audits: Periodic audits conducted by third parties.
- Staff Training: A team regularly trained in data protection.
Your Responsibilities: Always keep your password and login details private. If anyone asks for your password in the name of Joyanand, treat it as suspicious – we will never ask for your password.
09 Your Rights
As a Joyanand user, you have several rights over your own data. Each right and how to exercise it are described below:
You may request a copy of all personal data we hold about you at any time. We will provide it within 30 days of your request. Contact us at: support@joyanand.bet
If your account contains inaccurate or outdated information, you can request a correction. Some changes may require additional verification.
Once your account is closed and the legal retention period has expired, you may request deletion of your data. Certain information must be retained for a specified period due to legal obligations.
You can opt out of marketing communications or object to certain types of data processing. Your request will be acted on promptly once received.
You may request a download of your data in a standard format (CSV or JSON). This is completely free and will be delivered within 30 days.
10 Minors & Special Protections
Joyanand strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from minors.
- Any account identified as belonging to a minor will be closed immediately and all collected data will be deleted.
- Parents should use parental control software on their children's devices.
- If you suspect a minor is using this platform, please notify us immediately.
To learn more about responsible gaming, visit our Responsible Gaming View page.
11 Privacy Policy changes
Joyanand may update this Privacy Policy at any time. For significant changes, we will notify you in advance via SMS to your registered mobile number and by email.
- Minor updates will be reflected in the "Last Updated" date at the top of the page.
- For major changes, at least 7 days' notice will be given in advance.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
12 Contact Us
For any privacy-related questions, requests, or complaints, please reach out to our Data Protection Team:
- Email: privacy@joyanand.bet
- Support Email: support@joyanand.bet
- Live chat: Active 24/7 (support available in Bengali)
- Help Center: joyanand.bet/help-center
We are committed to responding to all privacy-related requests within 30 days.